Terms of use

1. Playing Paint Pals

Paint Pals is a puzzle game for personal entertainment. You may install and play a legitimate copy obtained through an authorised app store, subject to that store’s terms. The game’s artwork, music, code and other original materials remain the property of their respective owners. These terms do not transfer ownership of those materials.

Paint Pals is intended for players aged 13 and older. If you are below the age at which you can agree to terms in your location, ask a parent or guardian to review these terms and supervise purchases. Platform account and purchase age requirements also apply.

2. Purchases and virtual items

The game offers optional in-app purchases. The store’s purchase confirmation shows the item and price before you pay. Coins, hints, cosmetics and other game benefits are for use within Paint Pals; they are not money and cannot be exchanged with us for cash.

Consumable items may be used up during play. Restoring a purchase does not automatically replenish items that have already been consumed. Store purchase restoration and cloud-save restoration are different processes. Availability of a restored item depends on its type, purchase history, platform and saved progress.

For a missing purchase, contact us with the product, approximate purchase date, app version and order reference. Do not send payment-card details or passwords. Refund requests are handled under the relevant store’s rules and applicable consumer law. See Google Play’s refund policies or Apple’s refund guidance. Nothing in these terms removes rights you have under applicable consumer law.

3. Progress, accounts and cloud saves

Progress is stored on your device. Optional platform sign-in and cloud-save features depend on the supported version of the game, your platform account and the relevant service’s availability. Check your cloud-save status before uninstalling the game or changing devices: deleting local app data can remove progress that has not been saved to the cloud.

Use the same platform account when restoring progress. Cross-platform transfer between Android and Apple devices is not currently provided. Protect your platform account using the security controls offered by Google or Apple.

4. Advertising and optional services

Paint Pals includes advertising in supported versions. Optional rewarded ads grant their stated benefit when the advertising service confirms successful completion. Ads may be unavailable, and an interrupted or unsuccessful ad may not qualify for a reward. Advertising and consent settings are described in the Privacy Policy.

App stores, platform sign-in, cloud storage, advertising and analytics services are operated by third parties and are also governed by their own terms and policies. Supporting versions offer Gameplay Analytics and recent diagnostic reporting; you can turn Gameplay Analytics off in Privacy settings and continue playing. Data collection, defaults and deletion choices are explained in the Privacy Policy. Accepting these terms does not replace consent where the law requires it.

5. Online rankings and sharing

Supported Android versions add your progress to our online rankings automatically after you complete your first level, under a generated guest name until you sign in to Google Play Games, when your gamer name is used instead. Rankings show one Overall board counting best stars from Paint Pals, Paint Flip and Arrow Flow. Your display name, rank and score can be shown publicly. Levels you skip do not count until you solve them. Rankings depend on verified account access, submitted progress, synchronisation and service availability; they may change as records update or invalid submissions are corrected. Leaderboard positions have no cash value.

Choose a gamer name suitable for public display. Do not impersonate others, use abusive names or submit manipulated scores. When you use Share, review the prepared result or app link and choose where to send it through your device. Rate actions open the relevant store; we do not verify that a review was submitted or require a positive rating.

6. Fair use

Please do not use the game or website to distribute malware, interfere with services, abuse other users, exploit purchases or rewards, or redistribute our original artwork and game files without permission. This does not restrict uses or exceptions that applicable law permits.

7. Updates and availability

We may release fixes, improvements and new content. Features can vary by platform and app version. Online features require a working connection and may be interrupted by maintenance or service issues. We do not promise uninterrupted access or the recovery of progress for which no usable local or cloud save exists. Your statutory rights remain unaffected.

8. Changes to these terms

Updates will be published on this page with a revised date. Where required by law, we will provide additional notice or request agreement before material changes apply. Contact us if a change affects a purchase or your use of the game.